Terms of
Service

By creating an account, signing an order form, or using the Services, you agree to these Terms, our Privacy Policy, and (where you are processing personal data on behalf of others) our Data Processing Agreement. If you accept on behalf of an organisation, you represent that you have authority to bind that organisation.

• You are responsible for keeping account credentials secure and for all activity under your account.
• You must promptly notify us of any unauthorised access at [email protected].
• Customers are responsible for the conduct of their authorised users (HR admins, recruiters, employees, contractors).

Fees, billing frequency, included seats, and renewal terms are set out in your order form or in the in-product checkout flow. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes. Trials and pilots are provided “as is” and may be modified or discontinued at any time.

You agree not to:

• use the Services in violation of applicable law (including employment, immigration, and data protection laws);
• upload data you do not have the right to share, or any malicious code;
• attempt to access another customer’s data, reverse engineer the Services, or interfere with their integrity, security, or performance;
• use the Services to make fully automated decisions with legal or similarly significant effects on individuals without appropriate human oversight;
• scrape or systematically extract data beyond features we provide for export.

5.1 Ownership

As between the parties, you (or the relevant employer) own all Customer Data. You grant us a limited, non-exclusive licence to host, copy, transmit, display, and process Customer Data solely as needed to provide and improve the Services in line with our DPA and Privacy Policy.

5.2 Aggregated insights

We may produce aggregated and de-identified data that does not identify any individual or customer to operate, secure, and improve the Services. We never disclose customer-identifiable benchmarks without consent.

5.3 Feedback

If you give us feedback or suggestions, we may use them without obligation, while still keeping your confidential information confidential.

We retain all rights, title, and interest in the Services, including all software, design, content, and trademarks. No rights are granted other than the licence to use the Services as described in these Terms.

The Services may include AI-assisted features (drafts, summarisation, guidance). Outputs are best-effort and may be incorrect or incomplete. You are responsible for reviewing AI output before relying on it for legal, immigration, employment, or tax decisions. See our AI & Responsible Use policy for the safeguards we apply.

We will provide the Services with reasonable skill and care and in line with the documented service levels (where applicable). To the maximum extent permitted by law, the Services are otherwise provided “as is” without other warranties, including fitness for a particular purpose. Some statutory warranties cannot be excluded for consumers; nothing in these Terms limits those rights.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party’s total aggregate liability arising out of or relating to these Terms is limited to the fees you paid (or owed) to us for the Services in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or anything else that cannot be limited under applicable law.

These Terms apply for as long as you use the Services. Either party may terminate for material breach not cured within 30 days of written notice. We may suspend access to protect the Services or other customers, with notice where reasonably possible. On termination, we will return or delete Customer Data in line with our DPA.

These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Stockholm, Sweden, unless mandatory local consumer law provides otherwise.

• Force majeure — neither party is liable for delay or failure caused by events beyond reasonable control.
• Assignment — you may not assign these Terms without our consent, except to an affiliate or successor in connection with a merger or asset sale.
• Entire agreement — these Terms, the Privacy Policy, and any order form together form the entire agreement for the Services.
• Severability — if any provision is unenforceable, the rest stays in effect.
• Notices — to us: [email protected]; to you: the email on your account.